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Dental Office Managers Study Club

Dental Office Managers Study Club
Build Smarter Systems. Lead Stronger Teams.

This 5-session program gives practice managers the skills, systems, and strategies to drive growth, compliance, team culture, and patient satisfaction.

  • 2025–2026 Schedule

Dates:

  • September 18, 2025
  • December 4, 2025
  • January 15, 2026
  • March 12, 2026
  • May 21, 2026
A practical, operations-focused study club for office managers, coordinators, and leads centered on treatment acceptance, systems, team culture, and compliant growth.

Who This Is For:

  • Office managers, treatment coordinators, and operations leads
  • Admin staff preparing to grow into leadership roles
  • Dentists who want to empower their management team

What You’ll Learn

Operations & Practice Management

  • Case presentation & treatment acceptance
  • Strategic growth planning
  • Office policy manuals & compliance
  • Patient education and follow-up systems
  • Privacy and cybersecurity protocols

Patient Experience & Communication

  • Customer service and patient retention
  • De-escalation and complaint management
  • Creating a welcoming, professional environment
  • Communication best practices across all platforms

Marketing & Growth

  • Internal referral and reactivation strategies
  • Online reputation and social media
  • Community outreach and local branding
  • Marketing ROI tracking

HR & Legal Compliance

  • Payroll, scheduling, and leave management
  • Employee contracts and infection control compliance
  • Credentialing and hiring/firing policies

Leadership & Team Culture

  • Emotional intelligence and stress management
  • Building a resilient team
  • Conflict resolution coaching
  • Creating a culture of accountability and support

All sessions are CE-accredited. Certificates will be provided upon completion.

Program Overview

September 18, 2025 – Operations & Practice Management

  • Case Presentation & Treatment Acceptance: Mastering the art of presenting cases, treatment planning, and follow-up systems.
  • Patient Education Strategies: Effective methods for educating patients on treatment options and plans.
  • Strategic Planning & Business Development: Data-driven decision-making to foster growth and improve practice efficiency.
  • System Efficiency & Policy Management: Boosting efficiency, accountability, and patient care with a comprehensive office policy manual, and ensuring policies are updated to meet legal and regulatory standards.
  • Privacy & Cybersecurity: Safeguarding patient data, understanding digital breaches, and defining staff responsibilities.

December 4, 2025 – Patient Experience & Communication

  • Customer Service Excellence: Providing exceptional care and service to patients.
  • Managing Difficult or Anxious Patients: Techniques for handling challenging patient behaviors.
  • Patient Complaints & Reviews: Managing feedback to improve patient satisfaction.
  • Creating a Welcoming Environment: Cultivating a friendly and professional atmosphere.
  • Communication Etiquette: Best practices for phone, email, and in-person interactions with patients.
  • Documentation & Patient Dismissal: Proper record-keeping and managing patient dismissals when necessary

January 15, 2026 – Marketing & Growth Strategies

  • Internal Marketing: Utilizing referrals and reactivation strategies to grow the practice.
  • Community Outreach & Brand Reputation: Strengthening local presence and managing your practice's reputation.
  • Online Presence: Leveraging platforms like Google reviews and social media for practice growth.
  • Patient Acquisition & Retention: Effective strategies for attracting new patients and retaining existing ones.
  • Tracking Marketing ROI: Measuring and evaluating the return on investment from marketing efforts.

March 12, 2026 – Human Resources & Legal Compliance

  • Labor Standards & Disciplinary Actions: Managing staff issues in line with employment laws.
  • Staff Scheduling, Payroll & Leave: Coordinating sick leave, vacation time, and payroll.
  • Employee Contracts & Policies: Crafting clear employee contracts and policy manuals
  • Credentialing & Compliance: Ensuring compliance with licensing, certifications, and health regulations.
  • Infection Control & Health Regulations: Staying updated on infection control protocols and training.
  • Hiring & Firing: Strategies for building a resilient team, maintaining legal compliance, and preserving practice culture.

May 21, 2026 – Leadership, EQ & Team Culture

  • Emotional Dynamics in the Office: Managing emotions, resolving conflicts, and de-escalating stressful situations
  • Stress Management for Teams: Techniques for helping individuals and teams manage stress.
  • Empathy & Resilience in Leadership: Cultivating empathy and resilience to lead effectively
  • Coaching for Conflict Resolution: Developing staff engagement and resolving workplace conflicts.
  • Building a Positive Team Culture: Creating a supportive, accountable work environment that encourages retention and growth.

About the Moderator:

Karolina Bukin brings over two decades of dental experience with a focus on patient-centered care, case coordination, and practice management efficiency. She has worked in all facets of dentistry and is passionate about guiding patients through their treatment journeys with empathy and clarity. She has led an Office Manager’s Study Club for three years on the North Shore and is an active speaker for Nobel Biocare.